Snoot.AI Privacy Policy

Effective Date: June 9, 2026
Last Updated: June 9, 2026

Snoot.AI (“Snoot.AI,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use Snoot.AI’s website, mobile application, AI tools, pet profile features, service listings, marketplace features, communications, and related services (collectively, the “Services”).

By using Snoot.AI, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. What Snoot.AI Does

Snoot.AI is a pet care platform designed to help pet owners manage pet care information, receive AI-supported guidance, explore pet care resources, and connect with relevant pet products and services.

Snoot.AI may include features such as:

  • Pet profiles

  • AI-supported pet health triage

  • AI-supported behavior guidance

  • Adoption guidance

  • Photo or video uploads for pet-related questions

  • Pet care reminders

  • Local provider listings

  • Estimated care costs

  • Marketplace recommendations

  • Booking or referral tools for pet services

Snoot.AI is not a veterinary clinic, veterinary service, emergency service, or substitute for professional veterinary advice. AI-generated information is for informational and educational purposes only. If your pet may be experiencing an emergency, contact a licensed veterinarian, emergency veterinary clinic, or animal poison control service immediately.

2. Information We Collect

We may collect the following categories of information.

A. Account Information

When you create an account or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Login credentials

  • Communication preferences

  • Customer support messages

B. Pet Profile Information

If you create a pet profile, we may collect information about your pet, including:

  • Pet name

  • Species

  • Breed

  • Age or date of birth

  • Weight

  • Sex

  • Spay or neuter status

  • Microchip information, if provided

  • Insurance information, if provided

  • Veterinary provider information, if provided

  • Medical history, medications, allergies, vaccination records, or other pet care documents you choose to upload

  • Behavioral history or training information

  • Adoption or rescue history, if provided

C. Health, Behavior, and AI Chat Information

When you use Snoot.AI’s AI tools, we may collect:

  • Questions or prompts you submit

  • Symptoms, behaviors, or concerns you describe

  • AI chat history

  • Images, videos, or documents you upload

  • Follow-up answers you provide

  • Feedback on AI responses

  • General outcome information, such as whether you chose to monitor your pet, contact a vet, or seek emergency care

This information may be used to provide responses, improve user experience, maintain safety, and develop better pet care guidance features.

D. Location Information

With your permission, we may collect approximate or precise location information to help you find nearby veterinarians, groomers, walkers, sitters, emergency clinics, pet stores, adoption organizations, or other pet care providers.

You can disable location access through your device settings, but some location-based features may not work properly.

E. Payment and Transaction Information

If Snoot.AI offers paid features, subscriptions, bookings, or marketplace purchases, we may collect or receive transaction-related information, such as:

  • Subscription status

  • Purchase history

  • Booking history

  • Payment confirmation

  • Billing details

  • Refund or cancellation information

Payment card information may be processed by third-party payment processors. Snoot.AI does not intend to store full credit card numbers on its own servers.

F. Device, Usage, and Technical Information

We may collect technical information automatically, including:

  • Device type

  • Operating system

  • App version

  • Browser type

  • IP address

  • Device identifiers

  • Log data

  • Pages or screens viewed

  • Features used

  • Referring pages

  • Crash reports

  • Diagnostic data

  • Approximate location derived from IP address

G. Cookies and Similar Technologies

If you use our website, we may use cookies, pixels, SDKs, or similar technologies to:

  • Keep you logged in

  • Remember preferences

  • Understand usage

  • Improve performance

  • Measure marketing effectiveness

  • Prevent fraud or abuse

You may be able to manage cookies through your browser settings.

3. How We Use Information

We may use collected information to:

  • Provide and operate the Services

  • Create and manage user accounts

  • Build and maintain pet profiles

  • Generate AI-supported pet care guidance

  • Personalize recommendations based on pet profile information

  • Help users find providers, products, or services

  • Estimate potential care costs

  • Process subscriptions, purchases, bookings, or referrals

  • Respond to customer support requests

  • Send account, safety, service, or policy updates

  • Send marketing communications, where permitted

  • Improve Snoot.AI’s features, safety, and usability

  • Monitor, debug, and analyze app performance

  • Detect fraud, misuse, security incidents, or technical issues

  • Comply with legal obligations

  • Enforce our Terms of Service

4. AI Features and Use of Submitted Content

Snoot.AI may use artificial intelligence tools to provide informational pet care guidance, behavior suggestions, adoption support, product recommendations, or provider recommendations.

When you use AI features, the information you submit may be processed by Snoot.AI and by third-party AI service providers that help us generate responses or operate the Services.

You should not submit information that you do not want processed for these purposes. You are responsible for the accuracy of the information you provide.

Snoot.AI does not guarantee that AI responses will be accurate, complete, current, or appropriate for every pet. AI responses may be incorrect or incomplete. Always use your judgment and consult a licensed veterinarian for medical concerns.

5. When We Share Information

We may share information in the following circumstances.

A. Service Providers

We may share information with vendors that help us operate Snoot.AI, such as:

  • Cloud hosting providers

  • Database providers

  • AI service providers

  • Analytics providers

  • Payment processors

  • Customer support tools

  • Email and messaging tools

  • Security and fraud prevention providers

  • App performance and crash reporting tools

These providers may process information on our behalf to support the Services.

B. Pet Care Providers and Booking Partners

If you choose to book, contact, or request services from a veterinarian, groomer, walker, sitter, trainer, boarding provider, adoption organization, emergency clinic, or other provider through Snoot.AI, we may share information needed to complete your request.

This may include your contact information, pet profile details, booking details, and information you choose to provide.

C. Marketplace and Affiliate Partners

If Snoot.AI recommends products or services, we may share limited information with marketplace partners, affiliate partners, or advertising partners to support referrals, discounts, purchases, or attribution.

We do not sell your pet’s medical records or AI chat history.

D. Legal, Safety, and Compliance

We may disclose information if we believe it is necessary to:

  • Comply with law, regulation, legal process, or government request

  • Protect the rights, safety, or property of Snoot.AI, users, pets, providers, or others

  • Investigate fraud, security issues, or misuse

  • Enforce our Terms of Service

  • Respond to emergencies

E. Business Transfers

If Snoot.AI is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction.

6. Your Choices

Depending on your location and applicable law, you may have rights or choices regarding your information.

You may be able to:

  • Access certain account information

  • Update or correct account information

  • Delete your account

  • Request deletion of certain personal information

  • Request a copy of certain personal information

  • Opt out of marketing emails

  • Change device permissions, including camera, photos, notifications, and location

  • Disable cookies through your browser

  • Limit certain analytics or tracking settings where available

To make a request, contact us at hello@getsnoot.com.

We may need to verify your identity before completing certain requests.

7. California Privacy Notice

If you are a California resident, California law may provide additional privacy rights.

Depending on whether Snoot.AI is subject to the California Consumer Privacy Act or other applicable California privacy laws at the relevant time, you may have the right to:

  • Know what categories of personal information we collect

  • Know the purposes for which we use personal information

  • Know whether we disclose personal information and to whom

  • Request access to personal information

  • Request deletion of personal information

  • Request correction of inaccurate personal information

  • Opt out of certain sales or sharing of personal information, if applicable

  • Not be discriminated against for exercising privacy rights

Snoot.AI does not currently intend to sell personal information. If this changes, we will update this Privacy Policy and provide required choices.

To submit a California privacy request, contact hello@getsnoot.com with the subject line “California Privacy Request.”

8. Data Retention

We keep information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, improve safety, and support legitimate business purposes.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and user settings.

If you delete your account, we may delete or de-identify certain information, but we may retain some information where required or permitted by law, including for security, fraud prevention, legal compliance, backup, or dispute resolution.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no system is completely secure. We cannot guarantee that information will always remain secure.

10. Children’s Privacy

Snoot.AI is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

If you believe a child has provided us with personal information, contact us at hello@getsnoot.com.

11. Third-Party Links and Services

Snoot.AI may link to third-party websites, apps, providers, marketplaces, payment processors, veterinary clinics, service providers, or other external services.

We are not responsible for the privacy practices of third parties. Their privacy policies and terms apply to their services.

12. App Store, Device, and Platform Permissions

Snoot.AI may request access to certain device permissions, such as:

  • Camera, to let you upload pet photos or videos

  • Photo library, to select pet images or documents

  • Location, to find nearby pet care providers

  • Notifications, to send reminders and updates

  • Microphone, if voice input or video features are enabled in the future

You can manage these permissions through your device settings.

13. International Users

Snoot.AI is currently intended for use in the United States. If you access the Services from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Privacy laws in those countries may differ from the laws where you live.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by updating the “Last Updated” date, posting a notice, sending an email, or providing an in-app notification.

Your continued use of the Services after the updated Privacy Policy becomes effective means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or Snoot.AI’s privacy practices, contact us at:

Snoot.AI
Email: hello@getsnoot.com
Website: https://getsnoot.com